Refund policy

At StyleLume.com, your satisfaction is our top priority. If you're not completely happy with your purchase, we offer a 30-day return policy to make the process simple and worry-free. Please read the details below to ensure a smooth return experience.

Eligibility for Returns

• Products must be returned within 30 days of the delivery date.
• Items must be unused, unopened, and in their original packaging. We cannot accept returns on opened or used items due to hygiene and safety reasons.
• If your item arrived damaged during transit, you must notify our Customer Support team within 7 days of delivery to be eligible for a replacement or refund. Please provide a photo of the damaged item when you reach out.

How to Initiate a Return

1. Contact our Customer Support team at support@stylelume.com with your order number and the reason for your return.
2. Our team will provide you with a return authorization and further instructions for sending the item back.
3. Ship the item back to the return address provided. Please note that you are responsible for covering the return shipping costs.

Refunds and Shipping Costs

• Once we receive and inspect your returned item, we will issue a refund to your original payment method. Refunds may take 5–7 business days to process.
• If your order qualified for free shipping, the original shipping cost will be deducted from your refund amount.

Exchanges
We currently do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.

Non-Returnable Items

• Final sale items and gift cards are not eligible for returns.
• For hygiene and safety reasons, we cannot accept returns on any opened or used beauty products.

Thank you for shopping with StyleLume.com! If you have questions or need assistance, our Customer Support team is here to help make your shopping experience exceptional.