Beauty, On Its Way
From the moment your order is placed to the moment it arrives at your door, we want your Glamojo experience to feel easy, reliable, and thoughtfully handled.
Every Glamojo order is carefully prepared for shipment and sent via USPS Ground Advantage. Most orders placed before 1:00 PM ET on a business day ship the same day, and once your beauty favorites are on their way, we’ll send you tracking information so you can follow your package from shipment to delivery.
Enjoy Free Shipping on orders of $59 or more. Orders under $59 ship for a simple $7.95 flat rate.
Shipping Rates
Orders of $59 or more qualify for complimentary USPS Ground Advantage shipping to eligible U.S. destinations.
Orders under $59 are charged a flat shipping rate of $7.95.
The $59 free-shipping minimum is based on your qualifying merchandise subtotal after discounts and before taxes or other charges.
If a promotion or discount reduces your qualifying merchandise subtotal below $59, the $7.95 flat-rate shipping charge will apply.
If your order originally qualifies for free shipping and a delayed or backordered item is later canceled, you will keep the free shipping originally applied to your order.
Preparing Your Order
We work to get your order on its way as quickly as possible.
Most orders placed before 1:00 PM ET Monday through Friday ship the same business day.
Please allow up to 1 business day for processing and handling.
Orders placed after 1:00 PM ET will typically ship by the end of the following business day.
Orders placed on weekends or U.S. federal holidays will begin processing on the next business day.
During holidays, promotional events, or periods of unusually high order volume, processing may occasionally take longer. If there is an unexpected delay with your order, we’ll notify you by email.
Delivery Time
USPS Ground Advantage typically delivers packages within 2–5 business days after shipment.
Delivery estimates begin once your order has shipped and do not include Glamojo’s processing and handling time.
- Delivery times are estimates and are not guaranteed.
- Our stated business-day estimates are based on Monday through Friday.
- Saturdays, Sundays, and U.S. federal holidays are not counted in our business-day estimates.
- Weather, carrier delays, holidays, transportation disruptions, high shipping volume, and destination-specific conditions may affect delivery times.
Certain destinations may require additional transit time.
Follow Your Order
Once your order ships, we’ll send you a shipping confirmation email containing your USPS tracking information.
You can follow your package using the tracking link in your email or through our Order Tracking page.
Tracking information may not appear immediately after your shipping confirmation is sent. USPS must first receive and scan your package before tracking activity begins to appear.
Tracking scans may occasionally be delayed while your package moves through the USPS network.
Where We Ship
Glamojo ships eligible orders via USPS to supported U.S. destinations.
This includes eligible addresses within the contiguous United States, Alaska, Hawaii, Puerto Rico, PO Boxes, APO addresses, FPO addresses, and DPO addresses.
Shipping availability may depend on the destination and the products included in your order.
Special Destinations
Delivery to Alaska, Hawaii, Puerto Rico, APO, FPO, DPO, and certain other destinations may take longer than standard USPS Ground Advantage estimates.
Transit times may vary depending on destination, transportation availability, weather conditions, carrier operations, and military mail handling where applicable.
Tracking will be provided when available, although updates may be less frequent while packages are moving through certain military or remote postal networks.
Please make sure your shipping address is entered completely and accurately at checkout to help avoid delays.
Shipping Address Changes
Please review your shipping address carefully before completing your order.
If you notice an error after placing your order, contact Customer Care as soon as possible.
Because many Glamojo orders are prepared and shipped quickly, we cannot guarantee that an address can be changed after an order has been submitted.
Once a package has shipped, Glamojo cannot change the delivery address through your order.
Backordered or Delayed Items
If one or more items in your order cannot ship within 4 business days, we’ll notify you by email with an update.
If we expect a delayed item to become available within 7 business days, we may ship it separately at no additional shipping cost to you.
If you prefer not to wait, you may reply to the backorder notification or contact Customer Care to cancel the delayed item.
If a delayed item is canceled, you’ll receive a full refund for that item.
If the cancellation causes an order that originally qualified for free shipping to fall below the $59 threshold, you will still keep the free shipping originally applied to your order.
Multiple Shipments
Items from the same order may occasionally ship in separate packages.
If this happens, you may receive a separate shipping confirmation and tracking number for each package.
You will not be charged additional shipping solely because your order is sent in multiple shipments.
Special Shipping Considerations
Some beauty products may be subject to special transportation requirements because of their ingredients or packaging.
This may include aerosols, pressurized sprays, certain alcohol-based products, and other regulated or hazardous materials.
These products may require additional handling, may take longer to arrive, or may not be eligible for shipment to certain destinations.
If a product cannot be shipped to your selected destination, we may restrict its availability at checkout or contact you regarding your order.
Returns & Shipping Charges
Original shipping charges are non-refundable for standard returns.
If you paid the $7.95 flat-rate shipping charge, that original shipping charge will not be included in your refund.
If your order originally qualified for free shipping, you will not be retroactively charged an outbound shipping fee if you later return all or part of your order.
A partial return that reduces the value of the merchandise you keep below the $59 free-shipping threshold will not result in a retroactive shipping charge.
For standard returns, customers are responsible for return shipping costs unless otherwise stated.
If an item arrives damaged, defective, or incorrect, please contact Customer Care before returning it so we can provide the appropriate return instructions.
For complete return eligibility, instructions, and refund information, please review our Returns & Refunds Policy.
Lost, Missing or Delayed Packages
We know how frustrating it can be when a package doesn’t arrive as expected. If your order appears delayed or missing, we’re here to help determine the next steps.
If your tracking does not show delivered:
Continue to monitor your USPS tracking information for the latest updates. Carrier delays can occasionally occur due to weather, transportation disruptions, holidays, or high shipping volume.
If your package appears significantly delayed, contact Customer Care with your order number and tracking information.
If tracking shows delivered but you can’t find your package:
- Check your mailbox, porch, garage, and other secure delivery areas.
- Check with household members who may have accepted the package.
- Ask neighbors when appropriate.
- Check with your building’s front desk, mailroom, concierge, or property management if applicable.
- Review your USPS tracking details for available delivery information.
- Contact your local USPS Post Office if additional delivery information is needed.
If you still cannot locate your package, contact Glamojo Customer Care with your order number and USPS tracking number.
We’ll review the available shipping information and help determine the appropriate next steps.
Please note that a carrier status of Delivered does not automatically qualify an order for a refund or replacement. Missing-delivery cases may require review based on the tracking information and circumstances of the shipment.
Need Help With Your Delivery?
Have a question about shipping or an order that’s already on its way?
Our Customer Care team is here to help with tracking questions, delivery concerns, delayed orders, address issues, and other shipping-related inquiries.
When contacting us about an existing order, please include your order number so we can assist you more efficiently.
Frequently Asked Questions
How much does shipping cost?
Orders of $59 or more qualify for free USPS Ground Advantage shipping to eligible U.S. destinations. Orders under $59 are charged a flat shipping rate of $7.95.
How quickly will my order ship?
Most orders placed before 1:00 PM ET Monday through Friday ship the same business day. Please allow up to 1 business day for processing and handling.
How long does delivery take?
USPS Ground Advantage typically takes 2–5 business days after shipment. Certain destinations may require additional transit time.
How can I track my order?
Once your order ships, we’ll send you a shipping confirmation email with USPS tracking information. Tracking may take some time to update after your package is first handed over to USPS.
Do you ship to Alaska, Hawaii and Puerto Rico?
Yes. Eligible orders can be shipped to Alaska, Hawaii, and Puerto Rico. Delivery to these destinations may take longer than standard estimates.
Do you ship to PO Boxes and APO, FPO or DPO addresses?
Yes. Glamojo ships eligible orders to PO Boxes and APO, FPO, and DPO addresses using USPS. Delivery times may vary depending on the destination.
Can I change my shipping address after placing an order?
Contact Customer Care as soon as possible if you notice an error. Because orders may be processed quickly, we cannot guarantee that an address can be changed after an order has been submitted.
What happens if an item in my order is delayed or backordered?
If an item cannot ship within 4 business days, we’ll notify you by email. If you prefer not to wait, you may contact Customer Care to cancel the delayed item for a full refund.
What if USPS says my package was delivered but I can’t find it?
Check your mailbox, porch, other secure delivery areas, household members, neighbors, and building staff when applicable. If the package still cannot be located, contact Customer Care with your order number and USPS tracking number.
Is my original shipping charge refundable if I return an order?
Original shipping charges are non-refundable for standard returns. If your order originally qualified for free shipping, you will not be retroactively charged an outbound shipping fee if you later return all or part of the order.