Whether you have a question about an order, shipping, returns, a product, payment, or shopping with Glamojo, you’ll find answers to many of the most common questions here.
We’ve organized everything by topic so you can quickly find the information you need without searching through a long list. From delivery and tracking to returns, refunds, product details, promotions, and account help, each section is designed to make your shopping experience as clear and straightforward as possible.
If you still can’t find the answer you’re looking for, our Customer Care team is always here to help. For questions about an existing order, please have
Orders & Shipping
Find everything you need to know about placing and receiving your Glamojo order. Learn about processing times, shipping rates, delivery estimates, tracking, address changes, and what to do if your package is delayed or missing.
How much does shipping cost?
Orders of $59 or more qualify for free USPS Ground Advantage shipping to eligible U.S. destinations.
Orders under $59 are charged a flat shipping rate of $7.95.
Orders under $59 are charged a flat shipping rate of $7.95.
How quickly will my order ship?
Most orders placed before 1:00 PM ET Monday through Friday ship the same business day.
Please allow up to 1 business day for processing and handling.
Orders placed after the cutoff time, on weekends, or on U.S. federal holidays will typically begin processing on the next business day.
Please allow up to 1 business day for processing and handling.
Orders placed after the cutoff time, on weekends, or on U.S. federal holidays will typically begin processing on the next business day.
How long does delivery take?
USPS Ground Advantage typically takes 2–5 business days after shipment.
Delivery estimates begin once your order has shipped and do not include Glamojo’s processing and handling time.
Certain destinations may require additional transit time.
Delivery estimates begin once your order has shipped and do not include Glamojo’s processing and handling time.
Certain destinations may require additional transit time.
How can I track my order?
Once your order ships, we’ll send you a shipping confirmation email containing your USPS tracking information.
Tracking may take some time to update after your package is handed over to USPS.
Tracking may take some time to update after your package is handed over to USPS.
Do you ship to Alaska, Hawaii and Puerto Rico?
Yes.
Eligible orders can be shipped to Alaska, Hawaii, and Puerto Rico.
Delivery to these destinations may take longer than standard estimates.
Eligible orders can be shipped to Alaska, Hawaii, and Puerto Rico.
Delivery to these destinations may take longer than standard estimates.
Do you ship to PO Boxes and APO, FPO or DPO addresses?
Yes.
Glamojo ships eligible orders to PO Boxes and APO, FPO, and DPO addresses using USPS.
Delivery times may vary depending on the destination.
Glamojo ships eligible orders to PO Boxes and APO, FPO, and DPO addresses using USPS.
Delivery times may vary depending on the destination.
Can I change my shipping address after placing an order?
Please contact Customer Care as soon as possible if you notice an error.
Because many orders are processed quickly, we cannot guarantee that an address can be changed after an order has been submitted.
Once an order has shipped, the delivery address cannot be changed through your Glamojo order.
Because many orders are processed quickly, we cannot guarantee that an address can be changed after an order has been submitted.
Once an order has shipped, the delivery address cannot be changed through your Glamojo order.
Can I cancel my order?
Because we process orders quickly, cancellation requests are not guaranteed.
If you need to request a cancellation, please contact Customer Care as soon as possible.
If your order has already been processed or shipped, cancellation may no longer be possible.
If you need to request a cancellation, please contact Customer Care as soon as possible.
If your order has already been processed or shipped, cancellation may no longer be possible.
What happens if an item in my order is delayed?
If one or more items cannot ship within 4 business days, we’ll notify you by email.
If we expect a delayed item to become available within 7 business days, we may ship it separately at no additional shipping cost to you.
If you prefer not to wait, you may contact Customer Care to cancel the delayed item for a full refund.
If we expect a delayed item to become available within 7 business days, we may ship it separately at no additional shipping cost to you.
If you prefer not to wait, you may contact Customer Care to cancel the delayed item for a full refund.
Can my order arrive in more than one package?
Yes.
Items from the same order may occasionally ship separately.
If this happens, you may receive a separate shipping confirmation and tracking number for each package.
You will not be charged additional shipping solely because your order is sent in multiple shipments.
Items from the same order may occasionally ship separately.
If this happens, you may receive a separate shipping confirmation and tracking number for each package.
You will not be charged additional shipping solely because your order is sent in multiple shipments.
What if my tracking says Delivered but I can’t find my package?
First check your mailbox, porch, garage, other secure delivery areas, household members, neighbors, and your building’s front desk or mailroom when applicable.
Review your USPS tracking information and contact your local USPS Post Office if additional delivery information is needed.
If the package still cannot be located, please contact Customer Care with your order number and USPS tracking number.
A carrier status of Delivered does not automatically qualify an order for a refund or replacement. Missing-delivery cases may require review based on the tracking information and circumstances of the shipment.
Review your USPS tracking information and contact your local USPS Post Office if additional delivery information is needed.
If the package still cannot be located, please contact Customer Care with your order number and USPS tracking number.
A carrier status of Delivered does not automatically qualify an order for a refund or replacement. Missing-delivery cases may require review based on the tracking information and circumstances of the shipment.
Returns & Refunds
Learn how Glamojo returns and exchanges work, including eligibility requirements, return authorization, shipping costs, refund processing times, and how we handle damaged, defective, or incorrect items.
What is Glamojo’s return policy?
Eligible products may be returned or exchanged within 30 days of delivery.
Items must be unopened, unused, untested, in their original condition, and have all manufacturer seals and original packaging intact.
Items must be unopened, unused, untested, in their original condition, and have all manufacturer seals and original packaging intact.
Can I return an opened or used product?
No.
For health, hygiene, and product-integrity reasons, products that have been opened, used, tested, sampled, or have a broken or missing manufacturer seal are not eligible for standard return or exchange.
For health, hygiene, and product-integrity reasons, products that have been opened, used, tested, sampled, or have a broken or missing manufacturer seal are not eligible for standard return or exchange.
Do I need authorization before returning an item?
Yes.
Before sending anything back, please contact Glamojo Customer Care to request return authorization.
Please do not send products back without authorization. Unauthorized returns may be refused or may experience processing delays.
Before sending anything back, please contact Glamojo Customer Care to request return authorization.
Please do not send products back without authorization. Unauthorized returns may be refused or may experience processing delays.
Who pays for return shipping?
For standard returns and exchanges, customers are responsible for return shipping costs unless otherwise stated.
If an item arrives damaged, defective, leaking, or incorrect, please contact Customer Care before returning it so we can provide the appropriate instructions.
If an item arrives damaged, defective, leaking, or incorrect, please contact Customer Care before returning it so we can provide the appropriate instructions.
How long does it take to receive a refund?
Once your eligible return has been received and inspected, approved refunds are typically processed within 3–5 business days.
Refunds are issued to the original payment method.
Your bank or payment provider may require additional time before the credit appears on your account.
Refunds are issued to the original payment method.
Your bank or payment provider may require additional time before the credit appears on your account.
Can I exchange an item?
Yes.
Eligible unopened and unused products may be exchanged within 30 days of delivery, subject to availability.
Please contact Customer Care before sending an item back for exchange.
Eligible unopened and unused products may be exchanged within 30 days of delivery, subject to availability.
Please contact Customer Care before sending an item back for exchange.
Are Final Sale items returnable?
No.
Items clearly marked Final Sale at the time of purchase are not eligible for standard return or exchange.
If a Final Sale item arrives damaged, defective, leaking, or incorrect, please contact Customer Care so we can review the issue.
Items clearly marked Final Sale at the time of purchase are not eligible for standard return or exchange.
If a Final Sale item arrives damaged, defective, leaking, or incorrect, please contact Customer Care so we can review the issue.
Is my original shipping charge refundable?
Original shipping charges are non-refundable for standard returns.
If you paid the $7.95 flat-rate shipping charge, that original shipping charge will not be included in your refund.
If your order originally qualified for free shipping, you will not be retroactively charged an outbound shipping fee if you later return all or part of your order.
If you paid the $7.95 flat-rate shipping charge, that original shipping charge will not be included in your refund.
If your order originally qualified for free shipping, you will not be retroactively charged an outbound shipping fee if you later return all or part of your order.
What happens if a partial return brings my order below $59?
Nothing changes regarding your original free shipping.
If your order qualified for free shipping when it was placed, a later partial return that reduces the merchandise you keep below $59 will not result in a retroactive shipping charge.
If your order qualified for free shipping when it was placed, a later partial return that reduces the merchandise you keep below $59 will not result in a retroactive shipping charge.
What should I do if my item arrives damaged, defective or incorrect?
Please contact Customer Care as soon as possible.
Include your order number, a description of the issue, and photos of the product and packaging when available.
Please keep the item and packaging until we’ve reviewed your request.
If the issue is confirmed, we’ll provide the appropriate resolution.
Include your order number, a description of the issue, and photos of the product and packaging when available.
Please keep the item and packaging until we’ve reviewed your request.
If the issue is confirmed, we’ll provide the appropriate resolution.
Products & Beauty
Get helpful information about the products we carry, including authenticity, ingredients, packaging updates, and product selection. If you’re unsure which product is right for you, our Customer Care team is also here to help point you in the right direction.
Are the products sold by Glamojo authentic?
Glamojo is committed to offering genuine beauty products.
Product appearance, labeling, or packaging may occasionally change when manufacturers update their designs.
Product appearance, labeling, or packaging may occasionally change when manufacturers update their designs.
How do I choose the right product?
Not sure which product is right for you?
Tell us about your hair type, concerns, products you’re considering, or what you’re hoping to achieve, and our Customer Care team can help point you in the right direction.
Ask a Product Question
Tell us about your hair type, concerns, products you’re considering, or what you’re hoping to achieve, and our Customer Care team can help point you in the right direction.
Ask a Product Question
Where can I find product ingredients?
When available, ingredient information is provided on the individual product page.
Manufacturers may occasionally update formulas or ingredient lists, so we recommend checking the product packaging for the most current information.
Manufacturers may occasionally update formulas or ingredient lists, so we recommend checking the product packaging for the most current information.
Can product packaging look different from the photos online?
Yes.
Manufacturers may update packaging, labeling, logos, bottle designs, or other visual details without changing the product itself.
As a result, the packaging you receive may differ slightly from the images shown online.
Manufacturers may update packaging, labeling, logos, bottle designs, or other visual details without changing the product itself.
As a result, the packaging you receive may differ slightly from the images shown online.
What if a product arrives damaged or leaking?
Please contact Customer Care as soon as possible.
Include your order number, a brief description of the issue, and photos of the product and packaging when available.
Please keep the product and packaging until we’ve reviewed your request.
Include your order number, a brief description of the issue, and photos of the product and packaging when available.
Please keep the product and packaging until we’ve reviewed your request.
Can I return a product if I don’t like the scent, texture or formula?
If the product has been opened, tested, or used, it is not eligible for a standard return.
Because beauty and personal-care products can be highly individual, we encourage you to review the product information carefully before purchasing and contact Customer Care if you need help choosing a product.
Because beauty and personal-care products can be highly individual, we encourage you to review the product information carefully before purchasing and contact Customer Care if you need help choosing a product.
Payments & Promotions
Find answers about payment methods, discount codes, promotions, and free-shipping requirements. We also explain why a promotion may not apply and how discounts can affect your qualifying order total.
What payment methods do you accept?
Available payment methods are displayed during checkout.
The options shown at checkout are the payment methods currently available for your order.
The options shown at checkout are the payment methods currently available for your order.
When will I be charged for my order?
Payment processing depends on the payment method selected at checkout.
If an eligible item is later canceled or refunded, the applicable amount will be returned to your original payment method.
If an eligible item is later canceled or refunded, the applicable amount will be returned to your original payment method.
Can I use more than one discount code?
Unless otherwise stated, promotional or discount codes generally cannot be combined.
Individual promotions may have their own terms, minimum purchase requirements, eligible products, exclusions, or expiration dates.
Individual promotions may have their own terms, minimum purchase requirements, eligible products, exclusions, or expiration dates.
Why isn’t my discount code working?
A promotional code may have expired, require a minimum purchase amount, apply only to eligible products, exclude certain brands or products, be limited to one use, or be incompatible with another promotion.
Please review the promotion terms before completing checkout.
Please review the promotion terms before completing checkout.
Does a discount affect the $59 free-shipping minimum?
Yes.
The $59 free-shipping threshold is based on your qualifying merchandise subtotal after discounts and before taxes or other charges.
If a discount reduces your qualifying subtotal below $59, the $7.95 flat-rate shipping charge will apply.
The $59 free-shipping threshold is based on your qualifying merchandise subtotal after discounts and before taxes or other charges.
If a discount reduces your qualifying subtotal below $59, the $7.95 flat-rate shipping charge will apply.
Account & Website
Find help with account options, checkout, and common website issues. If you experience a technical problem while shopping with Glamojo, we’ll help you figure out the next step.
Do I need an account to place an order?
Account and checkout options available to you will be displayed during checkout.
If account features are available, creating an account may make it easier to view order information and manage your details.
If account features are available, creating an account may make it easier to view order information and manage your details.
I’m having trouble with the website. What should I do?
Try refreshing the page or using a different browser or device.
If the issue continues, please contact Customer Care and include as much information as possible about what happened.
Screenshots can also be helpful when reporting a website issue.
If the issue continues, please contact Customer Care and include as much information as possible about what happened.
Screenshots can also be helpful when reporting a website issue.
Still Need Help?
Can’t find the answer you’re looking for?
Our Customer Care team is here to help with orders, shipping, returns, products, payments, and other questions about shopping with Glamojo.
If your question is about an existing order, please include your order number so we can assist you more efficiently.
Contact Customer Care
Our Customer Care team is here to help with orders, shipping, returns, products, payments, and other questions about shopping with Glamojo.
If your question is about an existing order, please include your order number so we can assist you more efficiently.
Contact Customer Care