We want every Glamojo purchase to feel considered and confidence-inspiring.
If something isn’t right, we’re here to help make the return or exchange process as clear and straightforward as possible.
Eligible items may be returned or exchanged within 30 days of delivery, provided they are unopened, unused, in their original condition, and have all manufacturer seals and packaging intact.
Returns at a Glance
30-Day Return Window
Eligible items may be returned or exchanged within 30 days of delivery.
Unopened & Unused
Returned products must be unopened, unused, in their original condition, and have all manufacturer seals and packaging intact.
Return Authorization Required
Please contact Glamojo Customer Care before sending any return. Returns sent without prior authorization may not be accepted.
Refund Processing
Approved refunds are typically processed within 3–5 business days after your return is received and inspected.
Return Eligibility
To be eligible for a standard return or exchange, the item must be returned within 30 days of delivery.
Products must be unopened, unused, untested, and in their original condition with all seals, protective packaging, labels, and manufacturer packaging intact.
Items that show signs of use, opening, testing, alteration, damage caused after delivery, or missing packaging may not be eligible for return or exchange.
Proof of purchase may be required to process your request.
How to Start a Return
Before sending anything back, please contact Glamojo Customer Care to request return authorization.
Include your order number, the item you would like to return or exchange, and the reason for your request.
If your return is approved, we’ll provide the appropriate return instructions.
Please do not send products back without authorization. Unauthorized returns may be refused or may experience processing delays.
Return Shipping
For standard returns and exchanges, customers are responsible for return shipping costs unless otherwise stated.
We recommend using a trackable shipping method and keeping your shipping receipt until your return has been completed.
Original shipping charges are non-refundable for standard returns.
If your order originally qualified for free shipping, you will not be retroactively charged an outbound shipping fee if you later return all or part of your order.
Refund Processing
Once your return is received, we’ll inspect the item to confirm that it meets our return requirements.
Approved refunds are typically processed within 3–5 business days after inspection.
Refunds are issued to the original payment method used for the purchase.
After Glamojo processes the refund, your bank or payment provider may require additional time before the credit appears on your account.
Non-Returnable Items
For health, hygiene, safety, and product-integrity reasons, certain items cannot be returned or exchanged.
Products that have been opened, used, tested, sampled, altered, or have a broken or missing manufacturer seal are not eligible for standard return or exchange.
This includes opened or used shampoos, conditioners, treatments, masks, styling products, oils, sprays, cosmetics, and other personal-care products.
Items that are missing original packaging, labels, protective components, or manufacturer seals may also be considered non-returnable.
Products specifically marked Final Sale at the time of purchase are not eligible for return or exchange.
Gift cards are non-returnable and non-refundable except where required by law.
Complimentary promotional items and free gifts are not eligible for a cash refund.
These restrictions do not apply when an item arrives damaged, defective, leaking, or incorrect. Please contact Customer Care so we can review the issue and assist you.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, leaking, or contains an incorrect item, please contact Customer Care as soon as possible.
Include your order number, a description of the issue, and photos of the product and packaging when available.
Please do not discard the item or packaging until we’ve reviewed your request.
If the issue is confirmed, we’ll provide the appropriate resolution, which may include a replacement, exchange, refund, or return instructions.
When Glamojo is responsible for the return, applicable return shipping costs will be covered by Glamojo.
Exchanges
Eligible unopened and unused items may be exchanged within 30 days of delivery.
Please contact Customer Care before sending the item back so we can confirm eligibility and provide exchange instructions.
For standard exchanges, customers are responsible for returning the original item unless otherwise stated.
Replacement availability is not guaranteed and depends on current inventory.
If the requested replacement is unavailable, we may offer a refund instead.
Final Sale Items
Some products may occasionally be marked Final Sale.
Final Sale items cannot be returned or exchanged for reasons such as change of mind, ordering the wrong product, or no longer wanting the item.
Any Final Sale designation will be clearly shown before purchase.
If a Final Sale item arrives damaged, defective, or incorrect, please contact Customer Care. We’ll review the issue separately from our standard return restrictions.
Promotional Items & Free Gifts
Complimentary gifts, samples, and promotional items do not have a separate cash value and cannot be returned for a refund.
If a promotion requires the purchase of qualifying merchandise and that merchandise is later returned, Glamojo may require the promotional item to be returned as well.
If the promotional item is not returned when required, the value associated with the promotion may be deducted from the eligible refund where permitted.
Any promotion-specific return conditions will be communicated when applicable.
Shipping Charges on Returns
Original shipping charges are non-refundable for standard returns.
If you paid the $7.95 flat-rate shipping charge on your original order, that shipping charge will not be included in your refund.
If your order originally qualified for free shipping, you will not be retroactively charged an outbound shipping fee if you later return all or part of your order.
A partial return that reduces the value of the merchandise you keep below the $59 free-shipping threshold will not result in a retroactive shipping charge.
For standard returns, customers are responsible for return shipping costs unless otherwise stated.
If a return is due to a damaged, defective, leaking, or incorrect item, please contact Customer Care before sending the item back so we can provide the appropriate return instructions.
Return Package Responsibility
Customers are responsible for return packages until they are received by Glamojo.
We strongly recommend using a trackable shipping service and keeping your tracking number and shipping receipt until your return has been fully processed.
Glamojo cannot guarantee receipt of return packages that are lost, misdirected, or damaged while being sent back without an approved Glamojo-provided shipping label.
Please package returned products securely to help prevent damage in transit.
Items damaged because of inadequate return packaging may not qualify for a full refund.
Late or Ineligible Returns
Return requests submitted more than 30 days after delivery are generally not eligible for return or exchange.
Items that do not meet our condition requirements may also be refused.
If an ineligible item is sent to Glamojo without authorization, we may be unable to issue a refund.
When possible, Customer Care will review unusual circumstances individually, but approval outside the stated return policy is not guaranteed.
Refunds
Once an eligible return has been received and inspected, Glamojo will process the approved refund within 3–5 business days.
Refunds are issued to the original payment method.
The amount refunded will reflect the eligible merchandise returned, less any non-refundable original shipping charges or other applicable deductions described in this policy.
Depending on your bank, credit card company, or payment provider, it may take additional business days for the refund to appear on your statement after Glamojo has processed it.
If you have not received an expected refund after allowing sufficient processing time, please contact your payment provider first and then contact Glamojo Customer Care if additional assistance is needed.
Need Help With a Return?
Have a question about a return, exchange, refund, or an item you received?
Our Customer Care team is here to help you understand your options and guide you through the process.
Before sending any item back, please contact Customer Care and include your order number so we can review your request and provide the appropriate instructions.
Frequently Asked Questions
How long do I have to return an item?
Eligible items may be returned or exchanged within 30 days of delivery.
What condition must an item be in to qualify for a return?
Products must be unopened, unused, untested, in their original condition, and have all manufacturer seals and original packaging intact.
Can I return an opened or used haircare product?
No. For health, hygiene, and product-integrity reasons, opened, used, tested, or unsealed haircare and personal-care products are not eligible for standard return or exchange.
Do I need to contact Glamojo before returning an item?
Yes. Return authorization is required. Please contact Customer Care before sending any product back.
Who pays for return shipping?
For standard returns and exchanges, customers are responsible for return shipping costs. If an item arrives damaged, defective, leaking, or incorrect, contact us before returning it so we can provide the appropriate instructions.
How long does a refund take?
Approved refunds are typically processed within 3–5 business days after the returned item is received and inspected. Your bank or payment provider may require additional time to post the refund.
Can I exchange an item?
Yes. Eligible unopened and unused products may be exchanged within 30 days of delivery, subject to availability.
Are Final Sale items returnable?
No. Items clearly marked Final Sale before purchase are not eligible for standard return or exchange. Damaged, defective, or incorrect Final Sale items will be reviewed separately.
Is my original shipping charge refundable?
Original shipping charges are non-refundable for standard returns. If your order originally received free shipping, you will not be charged shipping retroactively because of a return.
What should I do if my item arrives damaged or incorrect?
Contact Customer Care as soon as possible with your order number, a description of the issue, and photos when available. We’ll review the issue and provide the appropriate resolution.